Shipping

Shipping & lead time

How orders leave the factory, and what has to be agreed before they do. Rates and transit times are quoted per order: they move with fuel, season and destination, so a published number would be wrong by the time you read it.

Three ways to move an order

Sea freight

Full or part container. Lowest cost per unit and the usual choice for a full production run. The longest transit, so it wants a delivery window planned around the season.

Air freight

For mid-size orders that have to land before a gifting date. Cost tracks volumetric weight, which matters for boxed gift items.

Express courier

Samples and small quantities, door to door. This is how approval samples normally travel.

Incoterms and what each one covers

Which term applies to your order is agreed on the quotation. The split of responsibility below is the standard one.

Term	Who books the freight	Who clears import
EXW	Buyer	Buyer
FOB	Buyer (from port of loading)	Buyer
CIF	Seller to destination port	Buyer
DDP	Seller	Seller

Freight cost, port of loading and destination charges are confirmed in writing with the quotation for your specific order and volume.

What sets the lead time

The order runs through the four stages set out on the wholesale page. What follows is what makes that timeline longer or shorter, and what gets fixed in writing.

What we quote against

Design, quantity per design and the amount of customisation. A repeat of an approved specification is the fastest case; a new insert shape or a foiled logo adds a tooling and approval step before production can start.

What is on your side

Sample approval. Production cannot start until you have signed off colour, mechanism and packaging on a physical sample, so your turnaround there sits directly in the timeline.

What you get in writing

The quotation carries the lead time for your specific order, and the purchase order fixes it along with the delivery window, the incoterm and the carton marking.

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